A little story about MetroPCS

So, last year from about February till around September I was on MetroPCS. I was content with their mediocre reception, but was always irked that while on the 45 $/month plan, I was actually paying around 52$ and change with taxes and fees. Then I saw that Boost's 50 $/month included taxes and fees. So I gave Boost a try and was again sufficiently satisfied.

Then this past week I notice that MetroPCS is advertising a plan 40$/month, taxes and fees included, with everything I want. Be still my beating heart, they know how to win me back. So Saturday, I return to MetroPCS. (The lovely sales rep who helped me get reconnected was very pleasant, by the way.) Then this morning, today, Sunday, I wake, try to make a call and get a "You have insufficient funds" message. How odd.

I take my phone back to the store with my receipt and am told that while I ordered and paid for the 40$ plan, the system actually has me on the 45$ plan, which is really weird because I was able to make and receive calls yesterday no problem. The guy who is helping me now asks his neighbor coworker who did this. His neighbor tells him who and wonders aloud why she did that. I notice him, the guy who's helping me murmur "I know why..." One mississippi. Two mississippi. Three mississippi. Ok, the suspense is killing me: "Why was that done?" I ask.

I won't forget what he said. Clearly I remember him saying "It's a confidential company policy."

Excuse me?! You mean there was a reason why I was overcharged? This was done intentionally, causing me miss calls for half a day, and making wait in line in this cramped crummy store for half an hour for this terse explanation? Whatever could this secret policy be? It couldn't be that there is a plan to get customers back in a store in the hope that they might buy some more stuff, could it? I try to get some clarification, but of course, it being confidential, get nothing. Just a "Okay, you're all set. Have a nice day."

Oh, MetroPCS. Alas, this rekindling of our love was so brief. Back to Boost I go.